Employee Assistance Programme (EAP)

Employee Assistance Programmes are a work based intervention, focused on the early identification and resolution of work or personal issues.   

An EAP provides a confidential face-to-face or telephone counselling service for employees to access information and support on work and life issues.  An EAP also acts as a support tool for Management, Human Resources and Occupational Health and Safety Teams. 

Critical Incidence Debriefing (CID) can form part of an EAP. 

CID is a process whereby an individual or a group debriefing is conducted on-site for staff involved in any sudden and unexpected events.  The goal of CID is to assist and support those involved to deal appropriately with the experience.  CID on-site support can be offered any time from immediately after the event up until 48 hours later.  The CID service provides ongoing monitoring and further individual counselling for those identified as at risk clients.